Returns & Exchanges

At MudLOVE, we want you to be completely satisfied with your handcrafted ceramics and accessories. If your order isn't quite right, we offer a 30-day return window to ensure every purchase supports your journey and our mission of providing clean water.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization and a pre-paid shipping label.

• 2.
  Pack Your Items

  Carefully wrap your MudLOVE products in their original packaging, ensuring delicate ceramics are well-protected to prevent breakage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.